Shipping policy

Last Updated: December 2025

Welcome to Simplarobe.com. We are committed to delivering your fashion products safely, quickly, and efficiently. This Shipping Policy explains our shipping procedures, delivery timelines, charges, service areas, and important terms related to order shipment. By placing an order on Simplarobe.com, you agree to the shipping terms outlined below.

1. About Simplarobe

Simplarobe is a fashion apparel brand focused on providing stylish, comfortable, and affordable clothing to customers across India. We work with trusted logistics partners to ensure your orders reach you in perfect condition and within the promised time frame.

Business Contact Details:
📧 Email: simplarobe.business@gmail.com
📞 Mobile: 9749918337
📍 Address:
Village – Uttar Madhabpur
P.O. – Uttar Madhabpur
P.S. – Bhangar
District – South 24 Parganas
Pin Code – 743502
West Bengal, India

2. Shipping Locations

Currently, Simplarobe.com ships only within India.

We deliver to most pin codes across:

  • Metro cities

  • Tier 2 and Tier 3 cities

  • Towns and select rural areas

Delivery availability depends on courier service coverage for your location. If your pin code is not serviceable, you will be notified during checkout or contacted by our support team.

🚫 International shipping is not available at this time.

3. Order Processing Time

All orders placed on Simplarobe.com are processed after successful payment confirmation.

Processing Timeline

  • Order Processing: 1–3 business days

  • Business Days: Monday to Saturday (excluding public holidays)

Orders placed on Sundays or national/state holidays will be processed on the next working day.

Please note:

  • Processing time does not include delivery time.

  • During peak seasons (festivals, sales, promotions), processing may take slightly longer.

4. Shipping Time & Delivery Estimates

Delivery time depends on your location, courier partner, and external conditions.

Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 4–7 business days

  • Remote/Rural Areas: 6–10 business days

These are estimated timelines and may vary due to:

  • Weather conditions

  • Courier delays

  • Local restrictions

  • Natural calamities

  • Public holidays

Simplarobe.com is not responsible for delays caused by factors beyond our control, but we will always assist you in tracking and resolving issues.

5. Shipping Charges

Shipping charges are calculated based on:

  • Order value

  • Delivery location

  • Ongoing offers or promotions

Shipping Fee Structure

  • Standard Shipping: Charges (if applicable) will be displayed at checkout

  • Free Shipping: Available on selected products or minimum order value during promotional periods

Any shipping charge applied will be clearly mentioned before payment.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on select pin codes across India.

Important COD Notes

  • COD availability depends on courier serviceability

  • Additional COD charges may apply (shown at checkout)

  • Orders with repeated refusals or returns may be restricted from COD in the future

Simplarobe.com reserves the right to disable COD for certain locations or customers to prevent misuse.

7. Order Confirmation & Tracking

Once your order is successfully placed:

  1. You will receive an Order Confirmation Email/SMS

  2. After dispatch, you will receive a Tracking ID and courier details

  3. You can track your order using the provided tracking link

If you do not receive tracking information within the expected time, please contact us at simplarobe.business@gmail.com.

8. Packaging Standards

We take special care to ensure your fashion apparel is packed securely.

Our Packaging Includes

  • Quality poly bags or boxes

  • Protection against dust, moisture, and damage

  • Sealed packaging for hygiene and safety

We aim to deliver your products in excellent condition, exactly as ordered.

9. Delivery Attempts & Failed Deliveries

Courier partners typically make 2–3 delivery attempts.

If delivery fails due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailability

  • Refusal to accept the order

The package may be:

  • Returned to origin (RTO)

  • Cancelled without refund (in COD cases)

  • Refunded partially after deducting shipping charges (in prepaid cases)

Please ensure your delivery address and contact number are accurate.

10. Address Changes

Once an order is placed, address changes are not guaranteed.

If you need to modify your address:

Address changes after dispatch are not possible.

11. Delayed or Lost Shipments

While delays are rare, if your order:

  • Is delayed beyond the estimated time

  • Shows no tracking updates for several days

  • Appears lost in transit

Please contact our support team immediately. We will coordinate with the courier partner and take appropriate action, including replacement or refund as per policy.

12. Damaged or Open Packages

If you receive a package that is:

  • Physically damaged

  • Open or tampered

  • Missing items

What to Do

  1. Do not accept the package if severely damaged

  2. Take clear photos/videos immediately

  3. Contact us within 24 hours of delivery

📧 Email: simplarobe.business@gmail.com
📞 Phone: 9749918337

Claims raised after 24 hours may not be accepted.

13. Partial Shipments

In some cases, your order may arrive in multiple shipments due to:

  • Product availability

  • Different warehouse locations

You will be notified if your order is split. There will be no extra shipping charge for partial shipments.

14. Shipping During Sales & Festive Seasons

During high-demand periods (festivals, flash sales, clearance sales):

  • Processing and delivery times may increase

  • Courier networks may experience delays

We appreciate your patience during such periods and assure you that we work hard to deliver orders as quickly as possible.

15. Incorrect Delivery Information

Simplarobe.com is not responsible for:

  • Incorrect addresses entered by the customer

  • Wrong pin codes

  • Incomplete delivery details

Orders returned due to incorrect information may not qualify for free reshipping.

16. Non-Serviceable Areas

If your location is not serviceable:

  • You will be notified during checkout or after order placement

  • Your order may be cancelled

  • A full refund (for prepaid orders) will be processed

Refunds are initiated within 5–7 business days after cancellation approval.

17. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate shipping details

  • Be available to receive the order

  • Respond to courier calls/messages

  • Accept delivery within the delivery window

Failure to do so may result in order cancellation or additional charges.

18. Changes to Shipping Policy

Simplarobe.com reserves the right to:

  • Update or modify this Shipping Policy at any time

  • Change shipping partners, timelines, or charges without prior notice

Any updates will be reflected on this page with a revised “Last Updated” date.

19. Contact Us

For any shipping-related queries, concerns, or assistance, please reach out to us:

📧 Email: simplarobe.business@gmail.com
📞 Phone: 9749918337
📍 Address:
Village – Uttar Madhabpur
P.O. – Uttar Madhabpur
P.S. – Bhangar
District – South 24 Parganas
Pin – 743502
West Bengal, India

Thank You for Shopping with Simplarobe

Your trust means everything to us. We are committed to delivering fashionable apparel with care, transparency, and reliability. If you have any questions about shipping, our support team is always happy to help.

✨ Happy Shopping!