Refund policy

Last Updated: December 2025

Welcome to SimplaRobe.com. We value your trust and are committed to providing you with high-quality fashion apparel and a smooth shopping experience. This Return and Refund Policy outlines the terms and conditions under which products purchased from SimplaRobe.com may be returned, exchanged, or refunded. Please read this policy carefully before making a purchase.

1. Company Information

  • Website Name: SimplaRobe

  • Website URL: https://www.simplarobe.com

  • Business Category: Fashion Apparel

  • Email: simplarobe.business@gmail.com

  • Customer Support Mobile Number: +91 9749918337

  • Business Address:
    Village – Uttar Madhabpur
    P.O. – Uttar Madhabpur
    P.S. – Bhangar
    District – South 24 Parganas
    Pin Code – 743502
    West Bengal, India

2. General Policy Overview

At SimplaRobe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return or refund option subject to the terms and conditions mentioned below. Since we deal in fashion apparel, certain limitations apply for hygiene, sizing, and wearability reasons.

By placing an order on our website, you agree to this Return and Refund Policy.

3. Eligibility for Returns

You may be eligible for a return or exchange if all the following conditions are met:

  1. The return request is raised within 7 days from the date of delivery.

  2. The product is unused, unwashed, and unworn.

  3. The product is returned in its original packaging, including tags, labels, barcodes, and invoices.

  4. The item shows no signs of damage, stains, odors, alterations, or wear.

  5. The product is not listed under non-returnable items (see Section 6).

Any return that does not meet these conditions may be rejected.

4. Reasons Accepted for Return or Refund

We accept return or refund requests under the following circumstances:

4.1 Defective or Damaged Product

If you receive a product that is defective, damaged, torn, or has visible manufacturing flaws, you may request a return or replacement.

4.2 Wrong Product Delivered

If the product delivered is different from what you ordered in terms of design, color, size, or category.

4.3 Missing Items

If your order is incomplete or an item is missing from the package.

4.4 Size Issues (If Applicable)

Size-related returns may be accepted only if the product is eligible and size exchange is available. Refunds for size issues are subject to inspection approval.

5. Return Request Process

To initiate a return or refund, please follow these steps:

  1. Email us at simplarobe.business@gmail.com within 7 days of receiving your order.

  2. Mention your Order ID, registered mobile number, and reason for return.

  3. Attach clear images or videos of the product showing the issue (mandatory for damaged or incorrect items).

  4. Our support team will review your request within 24–48 business hours.

  5. If approved, you will receive return instructions via email or phone.

Please do not return any product without prior approval.

6. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Innerwear, lingerie, socks, or similar hygiene-sensitive items

  • Customized or made-to-order products

  • Products purchased during clearance sales, flash sales, or special discount events

  • Gift cards or promotional items

  • Products damaged due to customer misuse, negligence, or improper handling

7. Return Shipping Policy

7.1 Return Pickup

  • In select locations, we may arrange a reverse pickup.

  • Availability of pickup depends on your location and courier serviceability.

7.2 Self-Shipping

  • If reverse pickup is not available, customers must ship the product to the address provided by our support team.

  • Ensure the package is securely packed to avoid transit damage.

7.3 Return Shipping Charges

  • If the return is due to our error (wrong or damaged product), return shipping costs will be borne by SimplaRobe.

  • If the return is due to size issues or change of mind, shipping charges will be borne by the customer.

8. Product Inspection & Approval

Once we receive the returned product:

  1. Our quality control team will inspect the item.

  2. Inspection typically takes 2–4 business days.

  3. If the product passes inspection, the refund or exchange will be processed.

  4. If the product fails inspection, it will be sent back to the customer without refund.

9. Refund Policy

9.1 Refund Mode

Refunds will be processed using the original payment method, such as:

  • UPI

  • Debit Card

  • Credit Card

  • Net Banking

  • Wallets (if applicable)

9.2 Refund Timeline

  • Refund initiation: Within 3–5 business days after approval

  • Refund completion: 7–10 business days, depending on bank or payment gateway processing time

10. Partial Refunds

Partial refunds may be issued in the following cases:

  • Product returned without original packaging

  • Minor damage not reported within 24 hours of delivery

  • Missing accessories or tags

The refund amount will be determined after inspection.

11. Exchange Policy

We offer exchange instead of refund where applicable.

  • Exchanges are subject to stock availability.

  • Only one exchange per order is allowed.

  • If the requested exchange item is unavailable, a refund will be issued.

12. Cancellation Policy

12.1 Order Cancellation by Customer

  • Orders can be cancelled before dispatch only.

  • Once shipped, cancellation is not possible.

12.2 Order Cancellation by SimplaRobe

We reserve the right to cancel orders due to:

  • Stock unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Incorrect address or contact details

In such cases, a full refund will be issued.

13. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your bank or payment provider.

  3. If the issue persists, email us at simplarobe.business@gmail.com or call 9749918337.

14. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information

  • Ensuring availability at delivery address

  • Checking product condition immediately after delivery

Failure to report issues within the stipulated time may result in rejection of claims.

15. Legal Compliance

This policy is governed by the laws of India, including:

  • Consumer Protection Act, 2019

  • Information Technology Act, 2000

Any disputes shall be subject to the jurisdiction of South 24 Parganas, West Bengal.

16. Changes to This Policy

SimplaRobe reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

17. Contact Us

For any questions or concerns regarding returns or refunds, please contact us:

📧 Email: simplarobe.business@gmail.com
📞 Mobile: +91 9749918337
🏠 Address:
Village – Uttar Madhabpur
P.O. – Uttar Madhabpur
P.S. – Bhangar
District – South 24 Parganas
Pin – 743502
West Bengal, India